Lessons Learned from Defining Moments

By Bonnie Svrcek
Deputy City Manager, City of Lynchburg, Virginia & President, International City/County Management Association (2012-2013)

  • Be courageous
  • Ask for advice
  • Say “yes” with pleasure and “no” with compassion
  • Be patient
  • Patience pays off
  • Things are not always what they seem
  • Be mindful of ego
  • Be self-aware
  • Take time to take stock in where you are (personally and professionally) at least annually
  • Choose wisely! (from Sheryl Sandberg, “Lean In”)
  • Understand that some of our greatest lessons come from disappointments
  • Always have a Plan B!
  • Exercise courage in executing Plan B (or any plan!)
  • Take time to recover from disappointment
  • Seize the moment
  • Find moments for crucial conversations
  • Exercise personal humility and professional will at all times (from Jim Collins, Good to Great)

Bonnie was one of the keynote speakers for the KU Inspiring Women in Public Administration Conference in 2013. She was kind enough to share these thoughts with us to post on our blog.