By Katy Crow, City of Lenexa Community Engagement Coordinator
The City of Lenexa has created an easier way for residents to report everything from damaged road signs to potholes to improper signal timing to code requests, with the introduction of their new mobile app “Lenexa 311.” The system allows for real time status updates on requests and also allows citizens to view the status of requests sent by other residents.
The app, developed by Lenexa’s own staff, received the prestigious “ImpacT Award” from The Kansas City Business Journal in the client interface category. By developing the app in-house, rather than using an outside firm, service requests from citizens are directly transferred to an internal database – allowing for real time status updates. At this time, the app is available through the Apple iTunes store at www.itunes.com/apps/lenexa. Lenexa 311 will be available on other mobile devices next spring.
What are ways that other public organizations are using technology to engage with their communities? What tips about apps and/or tricks in common applications do you know of that can help technology work for us in our busy lives?